The ESOS framework protects your rights, including:
- Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18,to ensure your safety, you will be granted a visa only ,if there are arrangements in place for your accommodation, support and welfare.
- Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
- Your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive are fund or to be placed in another course if your provider is unable to teach your course.
The ESOS framework sets out the standards Australian education providers offering education services to overseas students must obey. These standards cover a range of information you have a right to know and services that must be offered, including:
- Orientation and access to support services to help you study and adjust to life in Australia
- Who the contact officer or officers is for overseas students
- If you can apply for course credit
- When your enrolment can be deferred, suspended or cancelled
- What your provider’s requirements are for satisfactory progress in the courses you study and
- What support is available if you are not progressing well
- If attendance will be monitored for your course, and
- A complaints and appeals process.
One of the standards does not allow another education provider to enrol a student who wants to transfer to another course, but has not completed six months of the final course of study you plan to undertake in Australia. If you want to transfer beforehand you need your provider’s permission.
If you are under 18, to ensure your safety, you will be granted a visa, only if there are arrangements in place for your accommodation, support and welfare.
As an overseas student on a student visa, you have responsibilities to:
- Satisfy your student visa conditions
- Maintain your Overseas Student Health Cover (OSHC) for the period of your stay
- Meet the terms of the written agreement with your education provider
- Inform your provider if you change your address, update contact information when you change it.
- Maintain satisfactory course progress
- If attendance is recorded for your course, follow your provider’s attendance policy, and
- If you are under 18, maintain your approved accommodation, support and general welfare arrangements.
Additional information on student visa issues is available on the Department of Immigration and Border Protection (DIBP) Internet site at www.immi.gov.au including the Country Assessment Levels.
SC contact telephone: (+61) 2 9212 7799